Suninone products are sold through a network of authorized distributors, dealers, installers, and retail partners. If you purchased your product from a third-party seller, including online retailers, marketplaces, Sign manufactures, Shipping Containers resellers, Security Camera Distributors or installers, your first point of contact for all order-related support must be the original seller or company you purchased from.
This policy helps ensure the fastest and most accurate assistance regarding your order, shipment, and transaction details.
Third-party sellers are responsible for handling matters related to the original purchase transaction, including but not limited to:
Technical support may include:
To assist with support requests, customers may be required to provide:
Products purchased through authorized third-party sellers may still qualify for warranty coverage under the applicable SUNINONE warranty policy. Warranty eligibility is subject to verification and may require valid proof of purchase from the original authorized seller.
In certain situations, customers may first be directed to work with the original seller or installer for troubleshooting, replacement coordination, or return processing.
For additional warranty information, please visit our Warranty Page.
Customers who purchase SUNINONE products through online marketplaces such as Amazon, eBay, Walmart Marketplace, or similar platforms should contact the marketplace seller directly regarding:
SUNINONE technical support may still assist with eligible product-related questions after purchase.
If your SUNINONE product was included as part of a Sign, Security Camera power kit, Shipping Container, OEM package, or professional installation, your first point of contact should be the installer, builder, or manufacturer who supplied the system.
These partners are typically best equipped to assist with:
